Stella Connect
JANUARY 4, 2022
Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. Coaching Customer Service Agents for Individual Growth.
Myra Golden
JUNE 12, 2018
So, try to always speak in complete sentences with your customers. This fantastic tip comes directly from my Telephone Skills online training course , which is part of my customer service eLearning catalog. Learn more about our online classes and sample courses here.
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Stella Connect
APRIL 17, 2018
If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. Give the service agent the floor.
Stella Connect
APRIL 17, 2018
If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.
Myra Golden
MARCH 27, 2018
One of the strategies I prepared for my client’s customized training is 4 Things You Can Do To Help Your Customers Cut to the Point. While this video is tailored my customer’s specific challenges, I think you’ll get some great value out of the tips. Customized courses include 10-14 modules.
Myra Golden
AUGUST 26, 2016
I’m taking a risk and posting this Flashback Friday video because one, some or all of these tips just may help you get an angry customer to back down. Now you can give your representatives even more great skills for delivering the best customer experience and for handling difficult customer situations.
Myra Golden
AUGUST 26, 2016
I’m taking a risk and posting this Flashback Friday video because one, some or all of these tips just may help you get an angry customer to back down. Now you can give your representatives even more great skills for delivering the best customer experience and for handling difficult customer situations.
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