Avoid Seasonal Highs and Lows with These Customer Experience Tips
CSM Magazine
DECEMBER 12, 2019
trillion spent in 2007. If an interactive voice response (IVR) system is difficult to use, customers either hang up or zero out to an agent, raising inbound call volume and prolonging average handle time. There’s a reason for that: Retail sales hit a record of $6 trillion in 2018, according to the U.S. since last year.
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