2007 Average Handle Time Effort Score Net Promoter Score 
ShepHyken
MARCH 30, 2018
Originally used by marketers, the Net Promoter Score is another very common KPI used by Customer Care departments. Average Handling Time. A lower Average Handling Time means more satisfied customers, more productive agents and a lower cost per interactions. Type: Customer Centric.
Michel Falcon Experience
MARCH 12, 2019
.” To, you put one finger up at a time; just don’t start with the middle finger. My first question is, is 2019 going to be the year that you continue to reinforce efforts to improve your employee experience? It could be something like our net promoter score’s down, or response rates to net promoter score are down.
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