Service Untitled

OCTOBER 15, 2010

Granted, there is a rewards program, but my usual discount is $1.50, and I have to use it within a few weeks otherwise the offer expires. Incentives for new customers are commonly very aggressively marketed; more than “rewards&# or “discounts&# for current customers. I want to be recognized as special too.

Rewards Programs 44

Rewards Programs Loyalty Loyalty Programs Exercises 44

Service Untitled

SEPTEMBER 21, 2010

Internally, we call this our WOW experience,&# explains Zappos, one of the most successful customer service oriented businesses of today’s competitive market. We’ve aligned the entire organization around our mission: to provide the best customer service possible.

Company 47

Company Customer Service Representative Customer Service Training Training 47

Service Untitled

SEPTEMBER 17, 2010

In a time when department stores all over the world have been losing substantial portions of their markets to specialty stores, new business models have become an overwhelming priority. According to The Australian , the company now plans to spend $100 million over the next four years to improve their customer service.

Poor Customer Service 42

Poor Customer Service Customer Service Retail Rewards Programs 42