SurveyGizmo

JANUARY 28, 2020

Founded in 2006, SurveyGizmo puts feedback into the hands of the people who can take action through the systems they use every day. Activated NPS Solution is available today directly from SurveyGizmo. About SurveyGizmo. We help customers make feedback core to their business.

NPS 52

NPS Net Promoter Score Feedback CRM 52

Service Untitled

AUGUST 27, 2010

The successful company focuses on its customers, and in order to do that, leadership has to be involved and focused on improving employees and all business processes. Senior managers have to be involved, instead of just delegating training to lower-level managers.

Customer Centricity 45

Customer Centricity Exercises Wait Times CRM 45

Service Untitled

OCTOBER 29, 2010

When leadership shows positive, confident, and trustworthy conduct, employees will feel the same way about their jobs which ultimately determines their motivation, job satisfaction, and productivity. How employees are treated sharply reflect how they treat customers.

Effort Score 42

Effort Score Employee Engagement Exercises Culture 42

Service Untitled

SEPTEMBER 8, 2010

Senior leadership must motivate employees by nurturing career development, integrity, and dedication. From that negative comes lack of productivity, low self-esteem, and a breakdown of teamwork. Senior management can lead with their vision and strategies in order to instill employee confidence.

Employee Engagement 46

Employee Engagement Engagement Customer Satisfaction Loyalty 46

Service Untitled

OCTOBER 7, 2010

This team does the outbound communication and apologizes for the lack or lapse of service and has a conversation with the customer on how American Express can improve their level of service. I will walk around certain times of the week with a headset and with the leadership team. Their leaders do that as well, but I do that regularly.

Social Media 44

Social Media Customer Care Call Center Competitive Advantage 44

Service Untitled

AUGUST 26, 2010

Other senior leaders address the new hires during the day and we communicate how important the customer care professionals role are to the company. At end of day, we have a networking session where leadership teams and all of the Vice Presidents will stop by. Throughout the day, we take them through the usual benefits enrollment.

Customer Care 42

Customer Care Call Center Customer Satisfaction Training 42