2006 Call Center Customer Care Management 
Magellan Solutions
AUGUST 2, 2021
Majority of i nhouse call center in the Philippines are supported by digital and analytics. This, in turn, enables companies to drive innovative, affordable, and remote care. Highlighting the biggest call center company in the Philippines. There are significant costs involved in running an in-house call center.
Service Untitled
AUGUST 26, 2010
This was an interview I was excited a lot about because I’ve written about American Express a number of times and in pretty much any customer satisfaction or customer service ranking, American Express makes the list. Five years ago, I joined the service center as General Manager here. Answer: Actually no, it’s not.
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Service Untitled
SEPTEMBER 22, 2010
In this part of the interview, we talk about how customer service ties in with the different types of American Express cards and how American Express approaches the important topics of empowerment and taking ownership of issues. Answer: We have ten Customer Care Principles.
Service Untitled
SEPTEMBER 3, 2010
This part of the interview includes information on how American Express decides to hire new employees versus promote them from within, more information on the compensation and motivation methods the company is using, how they use Net Promoter, information on the company’s “Relationship Care” program, and more.
Service Untitled
OCTOBER 7, 2010
In this part, Doria talks more about the American Express culture, share some things are unique to American Express call centers, talks about how American Express engages with social media and gathers customer feedback, and finally, how she interacts with customers personally. Answer: Yes, we do.
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