CSM Magazine

JANUARY 29, 2024

Ensure that agents know how to access help. Make sure that they understand how to quickly and efficiently loop an interpreter in and that they have ample support during calls. Ensure that your organization is listed accurately on the Health Plan Management System (HPMS) list, which CMS uses to make test calls.

How To 52

How To Call Center Telecommunications Call Center Solutions 52

Talkdesk

JULY 25, 2019

We recently had the pleasure of interviewing Charlotte James Lisbonne (Customer Success Manager) and Lukas Williams (Head of Tech Support/Business Development Manager) from SMTP2GO. SMTP2GO, founded in 2006, is headquartered in New Zealand with customers in 130 countries. Tell us about your contact center.

Call Center Solutions 55

Call Center Solutions Contact Center Call Center Software 55

Magellan Solutions

APRIL 24, 2021

In an article by the Economist Intelligence Unit , executives, managers and staff at U.S. Know how to flip the negative messages. ISO/IEC 27001:2013 is the security standard for Information Security Management Standards (ISMS). It mandates requirements how to implement, monitor, maintain and continually improve the ISMS.

Healthcare 52

Healthcare Call Center Insurance Banking 52