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How to Prepare for CMS Test Call Season

CSM Magazine

Reinforce Your Call Center Operations While agents play a critical role in answering CMS auditor questions and looping in an interpreter when needed, their success hinges on the processes you put in place in the call center. Kristin joined the company in 1999, rising to CEO in 2006.

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What Is Your Healthcare BPO Trust Indicator?

Magellan Solutions

It started on September 7, 2006. . Organizational system. They revealed that these factors are your indicators to determine that a company is successful and reliable parallel to their years of service. With over 17 years of industry experience, we offer high-quality call center services to all industries.