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Everything You Need to Know About the Philippine Call Center Industry

Magellan Solutions

However, India started losing ground to the Philippines when fraudulent activities of Indian call centers were exposed in 2016. With the rise of such malpractices in the country, their BPO industry has lost call center businesses to the Philippines over the years. A Brief History of the Call Center Industry in the Philippines.

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What Is Your Healthcare BPO Trust Indicator?

Magellan Solutions

Communication Issues. Large healthcare BPO tend to have a problem communicating work and changes across all the relevant employees. Businesses are not hiring contact centers to become band-aid solutions. Determining the dangers and threats in the business structure of your Healthcare Contact Center partner is not enough.