2005 Customer Experience Professionals Customer Service Measurement 
CX Journey
JANUARY 2, 2019
How Do You Measure #CX Success? This is an ongoing conversation: What does customer experience transformation success look like? How do we measure it? First, it's important to recognize that there are three different audiences of this transformation: employees, customers, and the business. How do we show ROI?
Beyond Philosophy
MARCH 4, 2019
The latest developments in this field are changing the way we can measure authentic customer emotions in real time. We discussed how technology and facial recognition are changing how to measure authentic customer emotions in real time on our latest podcast. So, What Do We Mean by Authentic Emotion Measurement?
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