2005, Customer Experience Professionals and Customer Service

What #CX Professionals Wanted to Know in 2018

CX Journey

JANUARY 2, 2019

Traditionally, customer experience professionals are thought to have no budget. I summarize some of the findings of a Sitecore/Avanade report that outlines the clear benefits of focusing on the customer and on improving the customer experience. Customer experience and customer service are not the same thing.

Employee Engagement

Employee Engagement ROI Metrics Omni-Channel

The Remarkable Effect Facial Recognition Can Have on Your CX

Beyond Philosophy

MARCH 4, 2019

As global Customer Experience consultants, the challenge for us has always been capturing authentic customer emotions. We’ve been measuring emotions since 2005 with surveys. You can also identify how the customer is feeling during that interaction with the employee and how they felt when they leave.

Measurement

Measurement Consulting Technology Customer Experience Professionals

Customer Experience Update

What #CX Professionals Wanted to Know in 2018

The Remarkable Effect Facial Recognition Can Have on Your CX

Webinars

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