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The Impact of Demographics on Live Chat Customer Service {Guest Post}

Michelli Experience

Businesses deciding to implement a new customer service channel must consider a variety of factors before making a choice. Regardless of industry, great customer service usually revolves around one common theme: reducing the effort customers expend in order to get their questions answered and problems solved.

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Why Customer Experience Is Now Job No. 1 for CEOs

inmoment

1 for CEOs today is ensuring the company delivers a compelling customer experience. This laser sharp focus on the total experience must span the entire demand and supply chain and incorporate every aspect of how products and services are designed, priced, marketed, sold, delivered and supported. Now customers expect even more.