2005 Consumers Customer Service Strategies Sales 
ShepHyken
JANUARY 31, 2020
Gen Z- born from 2005 to present. Often described as “traditionalists,” this consumer age group combines two generations—the “Greatest Generation,” also known as the GI generation, born in 1924 or earlier, and the “Silent Generation,” composed of individuals born in 1925–1945.
ShepHyken
JANUARY 31, 2020
Gen Z- born from 2005 to present. Often described as “traditionalists,” this consumer age group combines two generations—the “Greatest Generation,” also known as the GI generation, born in 1924 or earlier, and the “Silent Generation,” composed of individuals born in 1925–1945.
Michelli Experience
OCTOBER 16, 2015
The most effective customer service is designed to reduce effort at all stages of the customer journey —not just after a sale or when problems arise. To provide this kind of service, however, companies must not only understand the questions customers have at each stage, but be there to offer answers.
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