ShepHyken

JANUARY 31, 2020

Pem discusses the importance of shifting customer service tactics in order to cater towards customers from each generation. According to research conducted by New Voice Media, US-based businesses lose up to $62 billion yearly from having bad customer service. Gen Z- born from 2005 to present.

Customer Service 112

Customer Service Social Media Entertainment Guidelines 112

ShepHyken

JANUARY 31, 2020

Pem discusses the importance of shifting customer service tactics in order to cater towards customers from each generation. According to research conducted by New Voice Media, US-based businesses lose up to $62 billion yearly from having bad customer service. Gen Z- born from 2005 to present.

Customer Service 107

Customer Service Social Media Entertainment Guidelines 107

Michelli Experience

OCTOBER 16, 2015

Like implementing a new customer service platform , opening a new service channel requires significant investments of time and money; the return on which can be difficult to predict. With this in mind, we surveyed consumers to learn more about their preferences for and use of live chat. There are, however, some outliers.

Customer Service 100

Customer Service Software Survey Customers 100