Team Support

JANUARY 20, 2021

“It’s important to us at OmniFund that our customers feel heard and that we are proactive in setting expectations for time to resolving issues. It really helps us provide exceptional customer service.”. As noted previously in this post, proactive customer engagement is on the rise.

B2B 81

B2B Exceptional Customer Service Omni-Channel Report 81

Magellan Solutions

FEBRUARY 28, 2017

Say what you want about millennials – the smartphone-toting, selfie-taking generation born between 1982 and 2004 – but there’s no denying their power as consumers. What’s more is that they love technology, making it a part of their everyday lives.

Call Center 40

Call Center Omni-Channel Social Media Rewards Programs 40

Magellan Solutions

MARCH 4, 2020

Microsoft, a technology company, takes advantage of this reason. Microsoft signed a three-year outsourcing deal with Infosys Technologies in 2010. This IT consulting company in India managed the internal IT services of the software giant. The company had aimed to develop fast solutions and technologies to meet customer demands.

Company 64

Company e-support Call Center Government 64