Team Support
SEPTEMBER 8, 2020
Defining the Support mission and primary contribution to the business is one of the top five characteristics of leading support organizations and an important first step in aligning Support’s strategy with the overall goals of the business. The Value of Customer Support.
ShepHyken
JANUARY 31, 2020
According to research conducted by New Voice Media, US-based businesses lose up to $62 billion yearly from having bad customer service. Score says that 91% of your clients will leave your company for an alternative brand if they experience bad customer service. Matures- born before 1945. Gen X- born between 1965 and 1981.
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ShepHyken
JANUARY 31, 2020
According to research conducted by New Voice Media, US-based businesses lose up to $62 billion yearly from having bad customer service. Score says that 91% of your clients will leave your company for an alternative brand if they experience bad customer service. Matures- born before 1945. Gen X- born between 1965 and 1981.
Storyminers
JULY 6, 2020
Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.
Storyminers
JULY 6, 2020
Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.
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