Team Support

SEPTEMBER 8, 2020

The full value of customer support can only be realized when you have well-defined processes, metrics, and systems that can help you manage and meet customer expectations and capture the insights learned from each customer interaction.

B2B 64

B2B Effort Score Customer Expectations Customer Satisfaction 64

Storyminers

JULY 6, 2020

s first ever brand office, where she garnered major corporate awards as the vice president/general manager of brand and strategy. She has served clients as an independent consulting partner since 2004. Thousands of customer service professionals from around the world subscribe to Jeff’s Customer Service Tip of the Week email.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

s first ever brand office, where she garnered major corporate awards as the vice president/general manager of brand and strategy. She has served clients as an independent consulting partner since 2004. Thousands of customer service professionals from around the world subscribe to Jeff’s Customer Service Tip of the Week email.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130