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Interaction Metrics Launches a Brand Overhaul

InteractionMetrics

Fed up with disappointing customer service and inane customer feedback surveys, Martha Brooke founded Interaction Metrics in 2004. Interaction Metrics research methods and workshops are the most scientific, yet cost-effective in the Customer Experience industry.

Metrics 52
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Interactions Celebrates 15 Years

Interactions

“When Interactions started out in 2004, a streamlined customer experience certainly wasn’t considered the business necessity that it is today. Michael Iacobucci, longstanding CEO of Interactions. This week, Interactions celebrates 15 years of leading the way in Conversational AI for customer experience.

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Recommend top trending items to your users using the new Amazon Personalize recipe

AWS Machine Learning

Amazon Personalize also allows you to define the time periods over which trends are calculated depending on their unique business context, with options for every 30 minutes, 1 hour, 3 hours, or 1 day, based on the most recent interactions data from users. The time is based on timestamp data in your interactions dataset.

Trends 84
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The Power of Classroom Learning

Horizon CX

My learning here was both interactive and memorable—two key learning elements. Online classes must keep the learner engaged and collaboration tools need to be used to compensate for the interactions that would normally have occurred within a live classroom. There’s also the issue of self-discipline when it comes to online learning.

Course 113
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Remaining Competitive in Retail: How to Optimize Customer Experience

CSM Magazine

It is common knowledge that the retail industry thrives on positive customer interactions and feedback, so when reviewing the ways in which organizations can grow and remain competitive in their field, it is vital to craft plans that revolve around optimizing the customer experience. In retail, the customer is king. About the Author.

Retail 119
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Survey Unveils NFL Bettors’ Preferences to Help Sports Betting Operators Drive Deeper Player Engagement and Implement Responsible Gambling Strategies?? 

Optimove

Actions for Sports Gambling Sites:  First and foremost, sites should Integrate Customer Data Platform (CDP) with Multichannel Marketing Hub (MMH) for comprehensive insights.    With that foundation, sports sites can use AI to automate personalized game recommendations based on historical data and real-time interactions.

Sports 52
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Part 3: The Strategic Role of B2B Customer Support

Team Support

Because so many customer support requests are related to “how-to” type issues, Support is inevitably in the position to help customers quickly and completely deploy the technology they have purchased and as such will continue to be the foundation for post-sale customer interactions.

B2B 89