Retently

JULY 28, 2023

Yet, t he term Chief Experience Officer is relatively recent compared to a similar role – the Chief Customer Officer (CCO). If we are to look at the available research, we’d see that – back in 2004 – Forrester Research did a report that showcased how important a more centralized approach to the customer experience is.

Chief Customer Officer 132

Chief Customer Officer Customer Centricity Call Center Metrics 132

Retently

JUNE 24, 2018

You can start off with one to measure the loyalty and sentiment of your existing clients, and then go for other campaigns based on customer lifecycle, segment, trigger or event. Analyze your bounce reports, import suppression lists into your survey tool and regularly unsubscribe inactive customers. Notifications.

NPS 99

NPS Net Promoter Score Software How To 99

Retently

OCTOBER 19, 2018

A generic response would be that the CCO position got its start the moment major companies began wondering whether or not they should have a supervisor responsible for the overall customer experience. According to it, only 24% of the surveyed companies had a person in charge of the customer experience within their organization.

Chief Customer Officer 83

Chief Customer Officer Customer Centricity Call Center Metrics 83

Storyminers

JULY 6, 2020

Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Alida

AUGUST 12, 2016

Depending on what expert you talk to, this generation could be anyone born from 1982 to 2004 or from 1980 to 1995. Rather than taking the traditional advertising route, some brands are shifting marketing dollars to events where Millennial consumers can experience the brand in action. ENGAGE MILLENNIALS FOR CUSTOMER INSIGHT.

Customer Insights 100

Customer Insights Engagement Marketing Social Media 100