Michel Falcon Experience

APRIL 23, 2019

I’m going to share something with you that has helped me be the best customer-centric leader that I can be for my company, team and customers. My partners and I run a business that has 150 employees – people who rely on us to constantly be customer-focused. After all, it stems from the top! CBC Federal Credit Union.

Company 95

Company Customer Experience Customer Service Net Promoter Score 95

Storyminers

JULY 6, 2020

He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops. She has served clients as an independent consulting partner since 2004. Jeff helps clients develop customer-focused cultures. Denise went on to head Sony Electronic Inc.’s Martha Brooke.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops. She has served clients as an independent consulting partner since 2004. Jeff helps clients develop customer-focused cultures. Denise went on to head Sony Electronic Inc.’s Martha Brooke.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130