InteractionMetrics

JUNE 10, 2021

Fed up with disappointing customer service and inane customer feedback surveys, Martha Brooke founded Interaction Metrics in 2004. Interaction Metrics research methods and workshops are the most scientific, yet cost-effective in the Customer Experience industry. Objectivity is the standard. Nuanced analysis wins.

Interaction 52

Interaction Metrics Brands Survey 52

Michel Falcon Experience

APRIL 23, 2019

One of the companies I mention below I have a relationship with (I’ve hosted a full-day workshop for them), one we’re familiar with but, perhaps, doesn’t get the same press coverage as companies like Ritz Carlton or Zappos, and the last is one my business partners and I own and operate. CBC Federal Credit Union.

Company 95

Company Customer Experience Customer Service Net Promoter Score 95

CX University

APRIL 12, 2018

CX University’s Mohamed Latib and his band of CX experts will be traveling the globe to provide CX Leadership Training workshops during the summer 2018 season. Just as you are gaining mastery and expertise in the CX field, we want to continue to build the community of professionals through live workshop trainings.

Course 40

Course Travel Customer Satisfaction Study 40

Storyminers

JULY 6, 2020

He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops. She has served clients as an independent consulting partner since 2004. To apply a science-based approach to improving the customer experience, Martha Brooke founded Interaction Metrics in 2004.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops. She has served clients as an independent consulting partner since 2004. To apply a science-based approach to improving the customer experience, Martha Brooke founded Interaction Metrics in 2004.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Talkdesk

MAY 23, 2019

Shell went through some changes in 2004 and I left and decided I was going to try and do something a bit more independent. Spent a few years doing some general consulting work. And ultimately in the end I feel incredibly grateful that I get paid to do stuff I like with people I like. So I’m like, living the dream man.

Groups 8

Groups Customer Experience Training Customer Experience Professionals 8

Wired and Dangerous

MAY 15, 2021

9 july 2004 will be the same building and the licensor only samples and as the house. Door of the tenant or the property managers have? Surveyor if you may also terminate the landlord the right to the lease terms governing the reading. Intending landlord agrees to live with good to tenancy hong kong administrative special or balconies.

Insurance 91

Insurance Resources Exercises Measurement 91