2004, Customer Focused, Customers and Poor Customer Service

Is the Chief Experience Officer a Worthwhile Addition to the C-Suite?

Retently

JULY 28, 2023

How do you approach customer happiness in your company? Do you simply rely on the generic “the customer is always right” speech, or do you have a customer-centric culture in place that’s overseen by a professional who understands how customers think and feel, and who knows how to get that point of view across to other employees too?

Chief Customer Officer

Chief Customer Officer Customer Centricity Call Center Metrics

Calling CEOs to read emails from your customers and learn about your own business

Helen Dewdney

AUGUST 9, 2019

What happens when CEOs read emails from your customers and learn about your own business. You may well be an overworked CEO but when CEOs make corresponding with customers part of their work routine it can be extremely beneficial to business. Tesco CEO used reading customer emails to help turn stores around. Energy for emailing.

Case Study

Case Study Poor Customer Service Social Media Study

Customer Experience Update

Is the Chief Experience Officer a Worthwhile Addition to the C-Suite?

Calling CEOs to read emails from your customers and learn about your own business

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