2004, Customer Experience Professionals, Measurement and NPS

Customer Experience Professionals: Why We Do What We Do

ijgolding

NOVEMBER 17, 2016

KS: My foray into the CX discipline came about in 2004 quite by chance when, after years of serving in customer-facing roles, I received an offer I couldn’t refuse—to manage the Voice of the Customer program of a US-based B2B organization. This post originally appeared on the CXPA Blog on November 10, 2016.

Customer Experience Professionals

Customer Experience Professionals Customer Experience Customer Centricity Customers

A Perspective and a Prospective on CX

Horizon CX

DECEMBER 31, 2018

Year-end has always been a time for personal reflection for me and as 2018 ends in just a few hours, I am inspired to share the following thoughts around Customer Experience both in reflection of the year just about to end and the one just about to begin. Case in point—How many more articles are necessary to explain NPS?

Customer Journeys

Customer Journeys Chief Customer Officer NPS Consulting

Customer Experience Update

Customer Experience Professionals: Why We Do What We Do

A Perspective and a Prospective on CX

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