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Does AI Mean the End for Contact Centres or Simply Higher Levels of Customer Care?

CSM Magazine

APRIL 5, 2018

ChatBots are being used in every industry vertical—retail, automotive, financial services, even healthcare—to replace humans in contact centres. Or can contact centres start to leverage the move towards AI and create a more customer-focused environment that will result in higher levels of customer care?

Customer Care 40
Customer Care Chatbots Average Handle Time Video 40
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CGS Acquires Mas Cerca Contact Center

CSM Magazine

DECEMBER 15, 2015

The acquisition will also secure its dominant position supporting the healthcare, financial services and utilities industries, while furthering its presence into new verticals. CGS has always had a strong reputation of providing superior technical and BPO support, as well as excellent customer service.

Contact Center 40
Contact Center Telecommunications Transportation Healthcare 40
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