2004, CRM, Culture and Ecommerce - Customer Experience Update

Customer Service of the Future: 3 Most Important Customer Experience Trends

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JANUARY 20, 2017

For comparison, the Internet went global in the early 90s and before the 20th century ended, high-tech companies like Microsoft and Oracle became major players within the industry, providing contact centers with everything from CRM software to cloud-based solutions. Trend #1: Cross-channel CRM integrations. That’s about 10 years.

Self Service

Self Service Trends Customer Service Customer Experience

Brand Move Roundup – October 2, 2020

C Space

OCTOBER 2, 2020

In another sign of online commerce’s ascendancy, CRM leader Salesforce forecasts that ecommerce’s footprint will double this holiday season, accounting for 30% of all U.S. Despite the rise of ecommerce, the cloud-based software company anticipates overall U.S. retail sales, up from 14% last year.

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Customer Experience Update

Customer Service of the Future: 3 Most Important Customer Experience Trends

Brand Move Roundup – October 2, 2020

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