CSM Magazine

MARCH 24, 2022

Even when customers are transitioned to a third-party servicer, retailers can use FSM to upsell and cross-sell to increase revenue. Businesses can track operational key performance indicators (KPIs), enhance forecasting and planning, and collaborate with third parties to optimize an end-to-end customer experience. About the Author.

Retail 119

Retail Self Service Customer Experience How To 119

Storyminers

JULY 6, 2020

He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage. Bruce is widely viewed as a leading expert in how large organizations build differentiation with customer experience. Bruce Temkin.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage. Bruce is widely viewed as a leading expert in how large organizations build differentiation with customer experience. Bruce Temkin.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130