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Does AI Mean the End for Contact Centres or Simply Higher Levels of Customer Care?

CSM Magazine

APRIL 5, 2018

ChatBots are being used in every industry vertical—retail, automotive, financial services, even healthcare—to replace humans in contact centres. Text Chat will be the first to be replaced with ChatBots. Video chat consistently gives you 90+% NPS and CSAT ratings. Text chat has less than 60% and ChatBots even less.

Customer Care 40
Customer Care Chatbots Average Handle Time Video 40
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Comprehensive Guide to Lead Generation

Magellan Solutions

FEBRUARY 24, 2022

Lead generation is used in various industries like mortgage , healthcare and even manufacturing. Healthcare. $ So to help you out, we compiled all the innovations for lead gen marketing we can find: Voice and search marketing. Chatbots can successfully solve 80% of customer problems . Cost per Lead on Average. Finance. $

Social Media 40
Social Media B2B B2C Sales 40
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