2004 Call Recording Contact Center Customer Service 
Avaya
JANUARY 26, 2018
This EU legislation serves as a much-needed upgrade from the original MiFID, enacted in 2004, and addresses key issues that resulted from the 2008 global financial crisis. Recording Regulations: Raising the Bar. Perhaps the greatest impact of MiFID II is the law’s tighter recording regulations.
CSM Magazine
DECEMBER 12, 2019
In today’s increasingly cashless society, customers rely more and more on using credit and debit cards for payments. Many contact centers do not require a full audit with a QSA and self-assessment questionnaires are becoming far more popular. The view from the contact center. But how secure are they?
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