2004, Call Recording and Contact Center - Customer Experience Update

A Closer Look at MiFID II Recording Requirements

Avaya

JANUARY 26, 2018

This EU legislation serves as a much-needed upgrade from the original MiFID, enacted in 2004, and addresses key issues that resulted from the 2008 global financial crisis. Recording Regulations: Raising the Bar. Perhaps the greatest impact of MiFID II is the law’s tighter recording regulations.

Financial

Financial Contact Center Call Recording Communication

New Customer Payment Options Take the Headache out of PCI Dss Compliance for Contact Centers

CSM Magazine

DECEMBER 12, 2019

Whether buying goods online or paying bills over the phone, they happily relay accounts and credit card details to a contact center agent without a second thought, trusting that the company that they are dealing with will manage their card data securely. The view from the contact center. But how secure are they?

Contact Center

Contact Center Call Center Call Recording Report

Customer Experience Update

A Closer Look at MiFID II Recording Requirements

New Customer Payment Options Take the Headache out of PCI Dss Compliance for Contact Centers

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