Retently

JULY 28, 2023

How do you approach customer happiness in your company? Do you simply rely on the generic “the customer is always right” speech, or do you have a customer-centric culture in place that’s overseen by a professional who understands how customers think and feel, and who knows how to get that point of view across to other employees too?

Chief Customer Officer 132

Chief Customer Officer Customer Centricity Call Center Metrics 132

Service Untitled

MARCH 2, 2010

Nearly every bank offers full services including checking, savings, loans, certificates of deposits, credit cards, brokerage services, etc. My congratulations to a team of professionals for going that extra mile for customers. We’ve all heard the saying “it starts at the top.”.

Banking 41

Banking Call Center Government Financial 41

Magellan Solutions

MARCH 4, 2020

India has reported a 70% loss of voice and call center business to competitors like the Philippines and European countries. Given this situation, a customer’s privacy can be violated. It has forced some corporations to relocate their call centers to the US for compliance purposes.

Company 64

Company e-support Call Center Government 64