Magellan Solutions

FEBRUARY 28, 2017

Say what you want about millennials – the smartphone-toting, selfie-taking generation born between 1982 and 2004 – but there’s no denying their power as consumers. Offshore outsourcing hubs like the Philippines are home to numerous call centers and a vast pool of skilled agents.

Call Center 40

Call Center Omni-Channel Social Media Rewards Programs 40

Retently

JULY 28, 2023

It involves ensuring a seamless experience at every touchpoint, aligning various departments to deliver exceptional customer service, and implementing customer-focused strategies to improve satisfaction.

Chief Customer Officer 142

Chief Customer Officer Customer Centricity Call Center Metrics 142

Service Untitled

MARCH 2, 2010

Nearly every bank offers full services including checking, savings, loans, certificates of deposits, credit cards, brokerage services, etc. My congratulations to a team of professionals for going that extra mile for customers. We’ve all heard the saying “it starts at the top.”.

Banking 41

Banking Call Center Government Financial 41

Magellan Solutions

MARCH 4, 2020

India has reported a 70% loss of voice and call center business to competitors like the Philippines and European countries. Given this situation, a customer’s privacy can be violated. It has forced some corporations to relocate their call centers to the US for compliance purposes.

Company 64

Company e-support Call Center Government 64