CSM Magazine

MARCH 24, 2022

Customers want to take control of their experiences and have the most streamlined service process possible. Self-service scheduling provides the flexibility to make appointments on their own time through an integrated branded portal, without the need to stay on hold with a call center. About the Author.

Retail 119

Retail Self Service Customer Experience How To 119

Storyminers

JULY 6, 2020

Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Bruce Temkin. Dennis Wakabayashi. Frank Eliason.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Bruce Temkin. Dennis Wakabayashi. Frank Eliason.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130