Horizon CX

DECEMBER 31, 2018

What keeps me motivated and excited about the CX discipline: I’ve had a varied career that began long ago in the sciences and in learning and development mid-career and I finally ended up accepting a CX role in 2004 essentially through either a stroke of luck or genius or both. But, from that moment onward, I have never looked back.

Customer Journeys 100

Customer Journeys Chief Customer Officer NPS Consulting 100

Storyminers

JULY 6, 2020

Bruce is widely viewed as a leading expert in how large organizations build differentiation with customer experience. During his 12 years with Forrester Research, Bruce led the company’s B2B, financial services, and customer experience practices. She has served clients as an independent consulting partner since 2004.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Bruce is widely viewed as a leading expert in how large organizations build differentiation with customer experience. During his 12 years with Forrester Research, Bruce led the company’s B2B, financial services, and customer experience practices. She has served clients as an independent consulting partner since 2004.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130