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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

Bruce is widely viewed as a leading expert in how large organizations build differentiation with customer experience. During his 12 years with Forrester Research, Bruce led the company’s B2B, financial services, and customer experience practices. She has served clients as an independent consulting partner since 2004.

article thumbnail

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

Bruce is widely viewed as a leading expert in how large organizations build differentiation with customer experience. During his 12 years with Forrester Research, Bruce led the company’s B2B, financial services, and customer experience practices. She has served clients as an independent consulting partner since 2004.