Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Helen Dewdney

AUGUST 9, 2019

— Greg Jackson (@g__j) June 16, 2019. King of customer emails. Justin King was CEO of Sainsbury’s from 2004 to 2014. million was met three months ahead of schedule Despite the huge growth he found time to respond to customers. Gavin Patterson was CEO of the BT Group from September 2013 until February 2019.

Case Study 56

Case Study Poor Customer Service Social Media Study 56