Conversations with Clients: Ding Yi (Allen), Ant Financial, Part 2
COPC
SEPTEMBER 9, 2019
Our AI customer service is linked to more than 420 products from the seven major departments of Ant Financial, including payments, insurance services, MYbank, international services, Zhima credit, etc. Compared to 2015, our investment in human resources had reduced by half, but customer satisfaction was up at around 80%.
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