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How to Build and Maintain Digital Customer Relationships

Provide Support

When people have a less-than-favorable online experience, they fault the company immediately. What steps does your company take to ensure great digital experience for your customers? Please share your experience and insights. © 2003 - 2015 Provide Support LLC. Most likely, this number will continue to grow.

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Net Promoter Score® 101: The Complete Guide

Lumoa

The Net Promoter Score (or NPS) was designed by Fred Reichheld in 2003 to measure loyalty. That time, customer experience management was still unknown to the most of the business doers. The online interaction might cost you 10 cents and a call might cost you 12 dollars (in the US). The question is, how can you measure it?