2003 Measurement Online Experience Tips 
Lumoa
APRIL 3, 2018
The question is, how can you measure it? The Net Promoter Score (or NPS) was designed by Fred Reichheld in 2003 to measure loyalty. That time, customer experience management was still unknown to the most of the business doers. Do you want to measure the overall experience? The Net Promoter: what is it?
Provide Support
APRIL 13, 2016
When people have a less-than-favorable online experience, they fault the company immediately. Being able to actively measure how customers feel about your product and to what extent your company is meeting their expectations is an important tool for maintaining relationships you have already established.
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