2003 Multi-Channel Omni-Channel Social Media 
Martin Hill-Wilson
JUNE 8, 2015
Becoming a multi-channel contact centre is not just a matter of bulking up on new channels. I’m going to cover three main topics: Multi-channel customer experience. Social customer service. Multi-channel is dead centre within a massive change impacting every aspect of how we do business.
Comm100
MAY 11, 2020
Some sources claim that the concept of ‘omnichannel’ was coined in 2010. Others even further back in 2003. Whenever and how ever it began, omnichannel has never been more important, and it has now become crucial to successful customer experience (CX). And it’s no different with the evolution of omnichannel customer engagement.
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Comm100
MAY 11, 2020
Some sources claim that the concept of ‘omnichannel’ was coined in 2010. Others even further back in 2003. Whenever and how ever it began, omnichannel has never been more important, and it has now become crucial to successful customer experience (CX). And it’s no different with the evolution of omnichannel customer engagement.
Kustomer
OCTOBER 28, 2022
1) Take a True Omnichannel Approach to Modernize Customer Service. Many believe that the concept of omnichannel dates back to 2003 when Best Buy created a strategy that centered around the customer in order to compete with Walmart’s electronics department. for weak omnichannel companies.
Kustomer
FEBRUARY 25, 2020
Take a True Omnichannel (NOT Multichannel) Approach to Customer Experience. Many believe that the concept of omnichannel dates back to 2003, when Best Buy created a strategy that centered around the customer in order to compete with Walmart’s electronics department. for weak omnichannel companies.
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