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3 Events Paved The Path For The Customer Experience Discipline

Kerry Bodine

Since I’ve already written about that in other posts, today I’ll tackle the second question: When did companies start caring about customer experience? I credit three events with the rise of our modern customer experience discipline. Event #1: Net Promoter Score ® arrived on the scene.

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3 Events Paved The Path For The Customer Experience Discipline

Kerry Bodine

Since I’ve already written about that in other posts, today I’ll tackle the second question: When did companies start caring about customer experience? I credit three events with the rise of our modern customer experience discipline. Event #1: Net Promoter Score ® arrived on the scene.

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article thumbnail

3 Events Paved The Path For The Customer Experience Discipline

Kerry Bodine

Since I’ve already written about that in other posts, today I’ll tackle the second question: When did companies start caring about customer experience? I credit three events with the rise of our modern customer experience discipline. Event #1: Net Promoter Score ® arrived on the scene.

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Top SurveyGizmo Alternatives

SurveySparrow

The Team Advantage plan costs $28/user/month. The Team Premier plan will put you back by $75/user/month. Known for its minimalistic design and brilliant user experience, Typeform is one of the most popular online survey tools out there. Qualtrics: Started in 2002, it is one of the oldest online survey tools in the market.