2002, Feedback and Self Service - Customer Experience Update

5 Must-Have Tools to Maximize Productivity of Customer Support Teams

GlowTouch

JANUARY 15, 2021

Respond to questions, comments, and feedback. If the issue is complex and technical, something they really can’t do themselves, then they’ll call your customer service team and be grateful for the help. If it’s something simple that they could do if they just knew how, they’d much prefer self-service.

Tools

Tools Self Service CRM Infographics

How to Better Understand Your Customer With Ed Porter

Kustomer

JANUARY 14, 2021

I kind of look at a bot being a digital alternative to like an IVR, very similar technologies operating in similar fashions to ultimately try and deliver some self-service. How you build that and take that feedback is an ongoing process. You got to look at bots that can really help out that.

Omni-Channel

Omni-Channel How To Multi-Channel Contact Center

Customer Experience Update

5 Must-Have Tools to Maximize Productivity of Customer Support Teams

How to Better Understand Your Customer With Ed Porter

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