Comm100

FEBRUARY 1, 2023

85% of Gen Z (those 25 and under) prefer chat or automated interactions for customer service over phone calls. When students are more comfortable with online interactions than in-person ones, bringing higher ed live chat to colleges and universities is the only way to meet students on their terms. One study found that 73.4%

Effort Score 223

Effort Score Wait Times Video Communication 223

GlowTouch

JULY 10, 2020

The reality is that live chat sessions offer many advantages that phone interactions cannot provide. They may feel more comfortable interacting with an agent in real-time conversation when clarity of communication is needed. Reduced resolution time means reduced costs. About GlowTouch.

Customer Satisfaction 52

Customer Satisfaction Average Handle Time Return on Investment Effort Score 52

GlowTouch

APRIL 24, 2020

For example, studies have shown that almost 60% of customers that call into support centers are not willing to wait on hold for longer than one minute. Research shows that out of the companies that work hard to improve their customer experience, 84% report increased revenue as a result of their efforts. About GlowTouch.

Competitive Advantage 52

Competitive Advantage Effort Score Return on Investment Resources 52