Beyond Philosophy

SEPTEMBER 19, 2019

In January, I was surprised and disappointed that research from Nunwood and Forrester, two significant firms in the Customer Experience movement, showed that Customer Experience was flatlining. Causon also spoke to us about their recent research published in their UK Customer Satisfaction Index Report.

Customer Satisfaction 113

Customer Satisfaction Effort Score Customers Trends 113

GlowTouch

JULY 13, 2020

Customer support issues not resolved on first interaction have a direct correlation to lower customer satisfaction results. In addition to more tickets, dissatisfied customers may even share their frustrations with friends, or air their grievances over social media. Invest in Advanced Support Center Software.

First Call Resolution 52

First Call Resolution Analysis Return on Investment Social Media 52

SurveySparrow

NOVEMBER 6, 2020

Some of the categories in which 3rd party integrations are available are CRM, Productivity, Marketing, Support, Analytics, Workflows, Documentation, Communication, Developer Tools, etc. SurveyMonkey was introduced in 1999, and it has more than 60 million users worldwide, today. Pricing : SurveyMonkey has three plans for its users.

Omni-Channel 45

Omni-Channel Survey Multi-Channel Effort Score 45