2002, Contact Center, Customer Experience Management and Metrics

GlowTouch Listed on 2022 Customer Experience Management (CXM) PEAK Matrix®

GlowTouch

AUGUST 23, 2022

GlowTouch is an Aspirant in the consulting giant’s annual compilation of outsourcing excellence and follows another year of ushering in new clients and opening additional contact center locations. We provide personalized, omnichannel contact center, business processing, and technology outsourcing solutions to clients around the world.

Customer Experience Management

Customer Experience Management Management Customer Experience Contact Center

The Differences Between B2B and B2C Customer Journey Mapping

GetFeedback

JANUARY 6, 2020

After Voice of the Customer (VoC) , nothing is more closely associated with Customer Experience Management (CXM) than a customer journey map (CJM). . Personas are developed based on a combination of factors developed through research into customer goals, challenges, habits, and demographics.

Customer Journeys

Customer Journeys B2C B2B Social Media

Customer Experience Update

GlowTouch Listed on 2022 Customer Experience Management (CXM) PEAK Matrix®

The Differences Between B2B and B2C Customer Journey Mapping

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