GlowTouch

AUGUST 23, 2022

GlowTouch is an Aspirant in the consulting giant’s annual compilation of outsourcing excellence and follows another year of ushering in new clients and opening additional contact center locations. We provide personalized, omnichannel contact center, business processing, and technology outsourcing solutions to clients around the world.

Customer Experience Management 52

Customer Experience Management Management Customer Experience Contact Center 52

GlowTouch

JULY 27, 2021

Newest member ranked alongside the industry’s most innovative and well-established customer experience management solution providers LOUISVILLE, Ky., Newest member ranked alongside the industry’s most innovative and well-established customer experience management solution providers LOUISVILLE, Ky.,

Contact Center 59

Contact Center Groups Customer Experience Management Innovation 59

COPC

MARCH 24, 2020

COPC® Best Practices for Customer Experience Operations. COPC® Best Practices for Vendor Management Organizations. COPC® Lean Six Sigma for Contact Centers. COPC® High Performance Management Techniques (HPMT). COPC® Data Analysis for Contact Centers. Vendor Management Organization Services.

Consulting 40

Consulting Training Call Center Travel 40

GetFeedback

JANUARY 6, 2020

After Voice of the Customer (VoC) , nothing is more closely associated with Customer Experience Management (CXM) than a customer journey map (CJM). . Personas are developed based on a combination of factors developed through research into customer goals, challenges, habits, and demographics.

Customer Journeys 195

Customer Journeys B2C B2B Social Media 195