Comm100

FEBRUARY 1, 2023

Live chat has gained popularity in recent years, with 73% of consumers saying that it is the most satisfactory way to communicate. 90% of consumers say that when they interact with a brand online, they expect an immediate response. One study found that 73.4% One study found that 73.4%

Effort Score 223

Effort Score Wait Times Video Communication 223

GlowTouch

JULY 10, 2020

Why is there such a strong inclination towards chat support among consumers? The real-time capabilities of live chat make it a much more attractive option than email, which could take hours (if not days) for a response. On the other hand, many consumers prefer to limit the extent of their interaction with company representatives.

Customer Satisfaction 52

Customer Satisfaction Average Handle Time Return on Investment Effort Score 52

GlowTouch

APRIL 24, 2020

The company could maintain the current size of its customer support workforce, and risk frustrating and alienating its consumer base, or… The company could hire more staff and expand their infrastructure, incurring heavy costs in the process. Customer experience is the next major battleground of the corporate world. About GlowTouch.

Competitive Advantage 52

Competitive Advantage Effort Score Return on Investment Resources 52