Kerry Bodine

APRIL 30, 2019

And while Friendster (founded in 2002) paved the way for Myspace, and Myspace (founded in 2003) paved the way for our current social media giants, neither deserve credit in my book for sparking the customer experience discipline. Remember the Comcast technician who fell asleep on a customer’s couch back in 2006?

Net Promoter Score 149

Net Promoter Score Customer Experience Social Media NPS 149

Kerry Bodine

APRIL 30, 2019

And while Friendster (founded in 2002) paved the way for Myspace, and Myspace (founded in 2003) paved the way for our current social media giants, neither deserve credit in my book for sparking the customer experience discipline. Remember the Comcast technician who fell asleep on a customer’s couch back in 2006?

Net Promoter Score 149

Net Promoter Score Customer Experience Social Media NPS 149

GlowTouch

OCTOBER 16, 2020

As online reviews, business ratings, and social media posts became staples, customer support experience is now an integral part of any company’s reputation and success, especially for online brands. Chat support also enables companies to automate services and provide a more guided user experience.

Company 52

Company Social Media How To Chatbots 52

Kerry Bodine

APRIL 30, 2019

And while Friendster (founded in 2002) paved the way for Myspace, and Myspace (founded in 2003) paved the way for our current social media giants, neither deserve credit in my book for sparking the customer experience discipline. Remember the Comcast technician who fell asleep on a customer’s couch back in 2006?

Net Promoter Score 47

Net Promoter Score Customer Experience Social Media NPS 47