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11 Retail Customer Experience Strategies To Win Customers

SurveySensum

For example, gather post-purchase feedback via email or Whatsapp surveys and ask them about their experience with you. According to a report by the Baymard Institute on “ Cart Abandonment Stats 2023 ”, it was found that the average cart abandonment rate is 69.9%. But how to implement it? 69% is a lot of customers.

Retail 52
article thumbnail

11 Retail Customer Experience Strategies To Win Customers

SurveySensum

For example, gather post-purchase feedback via email or Whatsapp surveys and ask them about their experience with you. According to a report by the Baymard Institute on “ Cart Abandonment Stats 2023 ”, it was found that the average cart abandonment rate is 69.9%. But how to implement it? 69% is a lot of customers.

Retail 52