2001 Communication Customer Experience Professionals Measurement 
PeopleMetrics
DECEMBER 27, 2019
No matter how talented you are as a customer experience professional , you need a team to create a world-class VoC program. They can also tell you how long someone has been a customer, how much they pay for service each month, and their billing trend over time. The Information Technology (IT) Department.
Customer Guru
MARCH 7, 2018
Could you tell us a bit about your personal story that led to you building a career in Customer Experience? I completed my engineering in 2001, majoring in Electronics. So, I joined a call center – a technical voice based one – and my profile was that of a technical consultant to customers outside India.
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