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The One Relationship That Determines The Success of Your VoC Program

PeopleMetrics

DECEMBER 27, 2019

IT can also help create an automated system for this process, such as connecting a point-of-sale system or CRM to your VoC software platform via an API. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. The Analyst. Sean holds a Ph.D.

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CEM Telecommunications Software Analytics 82
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Lesson #3: VoC Is Becoming The Single Source of Truth For All Customer Feedback On CX

PeopleMetrics

JULY 23, 2018

Or consider a company that purchased a CRM software product and their salespeople rarely log on to use it. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Click here to download the book. As CEO, he guides the company’s vision and strategy.

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Feedback CEM Hotels Software 72
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